Question 1

Do I Send In My Own Shoes?

Accepted Answer

Yes. You send us the sneakers you want converted into cleats. We do not have sneakers on hand to sell you.

After making your purchase, we will email you a pre-paid UPS shipping label and you will send your shoes to our Arizona facility or New York facility depending on where you live.

If you live in  Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Texas, Utah, Washington, or Wyoming, send your shoes to:

Custom Cleats (YOUR NAME)
2753 East Broadway Rd
Suite 101-603
Mesa, AZ 85204

If you live in Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia,  Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Minnesota, Mississippi, Missouri, Maine, Michigan, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont, Virginia, Washington DC, West Virginia, or Wisconsin, send your shoes to:

Custom Cleats (YOUR NAME)
1069 Main St, Suite 146
Holbrook, NY 11741

You can also send your sneakers to us directly from an online store.  If you do this, please follow these important steps:

During the purchase process on CustomCleats.com, click on "My shoes are coming from an online store" during the checkout process and indicate the shoe type, color, size, and website from which your shoes are being shipped to Custom Cleats (e.g., Jordan 1, red, size 12, Goat.com). 
Complete your purchase on CustomCleats.com. 
When purchasing the shoes at an online store, use YOUR name and Custom Cleat's address when entering the shipping information. If you live in  Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Texas, Utah, Washington, or Wyoming, send your shoes to our Arizona facility (address below).  If you live in any other state, send your shoes to our New York facility (address below).  The shoes should be addressed as follows:

Custom Cleats/YOUR NAME
2753 East Broadway Rd
Suite 101-603
Mesa, AZ 85204

-OR-

Custom Cleats/YOUR NAME
1069 Main St., Suite #146
Holbrook, NY 11741.

When we receive your sneakers at our convesion facility with your name on the box, our production team will connect the shoes to your order, begin the conversion process, and then return the converted cleats to you at the shipping address you input on your Custom Cleats order.

Question 2

Does Custom Cleats Provide a Shipping Label for Me To Send In My Shoes?

Accepted Answer

Yes. Custom Cleats will provide you with a pre-paid shipping label for you to send us your sneakers. Once you complete the purchase process, you will receive an email confirmation with a pre-paid shipping label from Custom Cleats.  The pre-paid shipping label will be attached to the email confirmation that you recieve shortly after you make the purchase.  We provide you with the pre-paid UPS shipping label to send us your shoes and we also pay the shipping costs to return ship the converted cleats to you.  In other words, we pay for shipping both ways!

Customers outside of the U.S.: For customers outside of the United States, you are responsible for shipping us your shoes and we charge a shipping fee ($80) at checkout to cover the cost of sending you back your converted cleats.  In other words, you will not receive a pre-paid shipping label to send us your shoes (it is your responsibility).

Question 3

Do I Need to Find Spikes/Cleat Bottoms to Send In?

Accepted Answer

No.  You DO NOT need to find spikes - we have the cleat options for you to choose from. You simply purchase the type and color of cleat bottoms that you want from our site.  We will then convert your shoes into cleats by attaching the cleat bottoms to the shoes through our professional and proprietary conversion process.

Question 4

Is There a Warranty On My Custom Cleats Conversion?

Accepted Answer

All of our sneaker conversions carry a 6-month warranty.

If the cleat bottom separates from the sneaker within 6 months of the conversion date, we will repair the shoe at no cost to the customer (we will also pay for shipping both ways). If we determine that the sneaker cannot be repaired, the customer will get a full refund of the conversion cost.

Question 5

How Do I Submit A Warranty Claim?

Accepted Answer

Your converted cleats are covered by our warranty for 6 months after the conversion. If you have an issue during this time period, please contact us at info@customcleats.com with photos of the cleats.

Once we receive your email and confirm the shoes are covered under warranty, we will email you a pre-paid UPS shipping label to send the cleats back to us. Simply place the label on your shipping box and drop it off at your local UPS location.

We will evaluate the damage and determine if a repair or a refund will be given. Refunds for the conversion cost will only be given if there is irreparable damage to the shoe.

Question 6

Can I Drop Off My Sneakers In Person?

Accepted Answer

No. All sneaker transactions are completed through the mail.

Custom Cleats will provide you with a pre-prepaid shipping label once you place your order so that you can send in your shoes.

Question 7

Do You Sell Already Converted Sneakers?

Accepted Answer

No. We convert the kicks that you already own into cleats.  You send us your shoes, we convert them into cleats, and we send them back to you.

But wait... there is one exception!  We do sell Vans shoes that we will convert into the cleat type of your choice and then ship to you.  Check out the Vans we have in stock here:

https://www.customcleats.com/vans

Question 8

How Long Will It Take To Get My Custom Cleats?

Accepted Answer

Current Turnaround Time:
Standard Orders (free shipping both ways): We provide you with a prepaid UPS shipping label for you to send us your shoes. Once we receive your sneakers, we convert them into cleats in about 3 weeks via our professional and proprietary process. We then ship the sneakers back to you via UPS ground shipping.  In sum, count on about 4-5 weeks total.
Overnight Shipping Back to Customer ($50): Upon receiving your shoes via our prepaid UPS shipping label (ground shipping), we convert them in about 3 weeks and ship your shoes back to you via overnight shipping.
Expedited Service AND Expedited Shipping ($100): Upon receiving your shoes via our prepaid UPS shipping label (ground shiping), we convert them in 3 business days and ship your shoes back to you on the following business day via overnight shipping.

Question 9

Do You Carry Half Sizes?

Accepted Answer

Yes, we do!

Question 10

Do You Have Youth Sizes Available?

Accepted Answer

Yes. We have youth sizes (ranging from 1Y - 7Y depending on the cleat type) in the following product categories:

Black Cleat - Tooth Shape
White Cleat - Tooth Shape
Gold Cleat - Tooth Shape
White Cleat - Turf
Black Cleat - Turf
Pink Cleat - Metal
Silver Cleat - Metal
Blue Cleat - Metal
Red Cleat - Metal
Black Cleat - Metal
White Cleat - Metal

Question 11

Can I Buy Just the Cleats?

Accepted Answer

No, we do not sell just the cleat bottoms. We convert your shoes into cleats!

Question 12

How Do You Convert Shoes Into Cleats?

Accepted Answer

Our proprietary shoe-to-cleat conversion process involves specialized tools, professional-grade supplies, and expert hand craftmanship. Each shoe goes through a meticulous multi-step process that includes a rigorous quality control (QC) component to ensure the excellence that our customers – including hundreds of professional athletes – have come to expect from Custom Cleats!

Our converted cleats are worn by pros and future pros alike!

Question 13

Do You Ship To Customers Outside the United States?  Puerto Rico?

Accepted Answer

Yes, we ship to customers outside of the United States!

For customers outside of the United States, you are responsible for shipping us your shoes and we charge a shipping fee ($80) at checkout to cover the cost of sending you back your converted cleats.  This $80 fee covers applicable customs/duties/taxes and increased costs for international shipments.

Customers outside of the United States should send their shoes to:

Custom Cleats (ADD YOUR NAME HERE)
1069 Main St, Suite 146
Holbrook, NY 11741

For customers in Puerto Rico, you are responsible for shipping us your shoes and then we ship back your converted cleats at no charge.  Customers in Puerto Rico should send thier shoes to:

Custom Cleats (ADD YOUR NAME HERE)
1069 Main St, Suite 146
Holbrook, NY 11741

Question 14

Do you charge money to ship to Puerto Rico?

Accepted Answer

No!

For customers in Puerto Rico, you are responsible for shipping us your shoes and then we ship back your converted cleats at no charge.  Customers in Puerto Rico should send thier shoes to:

Custom Cleats (ADD YOUR NAME HERE)
1069 Main St, Suite 146
Holbrook, NY 11741

Question 15

Do You Speak Spanish?  ¿Habla Español?

Accepted Answer

Sí! Se habla español.

Info@customcleats.com

Question 16

How Do I Know When Custom Cleats Has Received My Shoes?

Accepted Answer

You can track the shipment of your shoes to Custom Cleats on the UPS website by entering the tracking number on the shipping label that you will receive upon making your purchase. Simply enter your tracking number on the UPS website and follow your shoes' journey to our conversion facility in Arizona or New York.

In addition, you will receive an email from Custom Cleats notifying you that we received your shoes and that your shoes have entered the queue!

Question 17

Which Cleat Bottoms Do You Recommend for Golf?

Accepted Answer

Our "Golf Spikes" are designed specifically for golf and will enable you to hit the course with comfort, function, and style!  They are available in black and white.

Our golf spikes were worn, tested, and reviewed by the experts at MyGolfSpy, the leading consumer reviewer of all things golf.  Check out the article here:

Question 18

Which Cleat Bottoms Do You Recommend for Football?

Accepted Answer

We have several great cleat options and colors for football players.  We recommend the following:

-"Rounded" Cleat (available in white, black, and gold)
-"Tooth Shape" Cleat (available in white, black, gold, and red; white, black, and gold are available in youth sizes)
-"TURF" Cleat (available in white and black)

Question 19

Do the Shoes I Send to Custom Cleats Have to be Brand New?

Accepted Answer

No.  Shoes that are lightly worn are fine to send in for conversion.  The less wear and tear on the sole of the shoes, the better the conversion will turn out.  It's up to the customer if they want to send in brand new shoes or used shoes.

Question 20

Are You Able to Convert Wide Shoes (e.g., 4E and 6E)  into Cleats?

Accepted Answer

Yes!  We specialize in converting wide shoes (e.g., 4E and 6E).  Many people with wide feet who are unable to find comfortable-fitting cleats turn to us for their cleat needs.  All you need to do is buy the tennis shoes that fit your wide feet, send the shoes to us, and we'll convert them to cleats for you!  Custom Cleats has enabled some of our customers to wear cleats for the first time in their lives... and we're proud of that!

Question 21

Can I Purchase Shoes Online and Have Them Shipped Directly to Custom Cleats?

Accepted Answer

Yes! You can purchase shoes from an online store (e.g., Nike.com, GOAT.com, FlightClub.com, Adidas.com, Vans.com, etc.) and have them shipped directly to Custom Cleats thereby allowing you to get into your converted kicks sooner. In order to do this, please follow these important steps:

During the purchase process on CustomCleats.com, click on "My shoes are coming from an online store" during the checkout process and indicate the shoe type, color, size, and website from which your shoes are being shipped to Custom Cleats (e.g., Jordan 1, red, size 12, Goat.com). 
Complete your purchase on CustomCleats.com. 
When purchasing the shoes at an online store, use YOUR name and Custom Cleat's address when entering the shipping information. If you live in Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Texas, Utah, Washington, or Wyoming, send your shoes to our Arizona facility (address below).  If you live in any other state, send your shoes to our New York facility (address below).  The shoes should be addressed as follows:

Custom Cleats (YOUR NAME)
2753 East Broadway Rd
Suite 101-603
Mesa, AZ 85204

-OR-

Custom Cleats (YOUR NAME)
1069 Main St., Suite #146
Holbrook, NY 11741.

Do NOT forget to include your name after "Custom Cleats" on the address label when shipping us your shoes.  When we receive your sneakers at our convesion facility with your name on the box, our production team will connect the shoes to your order, begin the conversion process, and then return the converted cleats to you at the shipping address you input on your Custom Cleats order.

Question 22

What is TuffToe and Do I Need It?

Accepted Answer

Baseball and softball players wear out the toe of their shoes by dragging their toe while pitching, sliding, or throwing the ball. This dragging of the shoe's toe in the dirt or grass puts a signficant amount of stress on cleats and can lead to accelerated wear and tear.

TuffToe (tufftoe.com/baseball-softball) has been providing protection to baseball and softball players at all levels for over 40 years. It is the go-to application for Major League Baseball pitchers to protect their shoes/cleats from the wear and tear caused by the toe drag.

Custom Cleats applies TuffToe as a thick 2-part epoxy/polyurethane and its cures/dries to form a durable yet flexible protective layer with a permanent bond. Many pitchers apply the TuffToe solely to one cleat - the one that drags in the dirt during the pitching windup. However, the TuffToe can be applied to both shoes to provide protection to both cleats and for a more uniform look. In addition, non-pitchers and non-baseball/softball players can also choose TuffToe to provide protection to the toes of their shoes. In fact, TuffToe is used by first responders, construction workers, and skate boarders. We can apply TuffToe protection to any shoe to give you the protection you need for your kicks!

FAQs

Do I Send In My Own Shoes?

Does Custom Cleats Provide a Shipping Label for Me To Send In My Shoes?

Do I Need to Find Spikes/Cleat Bottoms to Send In?

Is There a Warranty On My Custom Cleats Conversion?

How Do I Submit A Warranty Claim?

Can I Drop Off My Sneakers In Person?

Do You Sell Already Converted Sneakers?

How Long Will It Take To Get My Custom Cleats?

Do You Carry Half Sizes?

Do You Have Youth Sizes Available?

Can I Buy Just the Cleats?

How Do You Convert Shoes Into Cleats?

Do You Ship To Customers Outside the United States? Puerto Rico?

Do you charge money to ship to Puerto Rico?

Do You Speak Spanish? ¿Habla Español?

How Do I Know When Custom Cleats Has Received My Shoes?

Which Cleat Bottoms Do You Recommend for Golf?

Which Cleat Bottoms Do You Recommend for Football?

Do the Shoes I Send to Custom Cleats Have to be Brand New?

Are You Able to Convert Wide Shoes (e.g., 4E and 6E) into Cleats?

Can I Purchase Shoes Online and Have Them Shipped Directly to Custom Cleats?

What is TuffToe and Do I Need It?